Billing & Subscription

Learn about Chatbox AI's payment methods, subscription management, and invoice retrieval.

Payment Methods

Chatbox AI supports the following payment methods:

Credit Card Payment

• Securely processed via Stripe
• Supports Visa, MasterCard, American Express, and other major credit cards
• Auto-renewal enabled by default

WeChat Pay & Alipay

• Only for users in Mainland China
• One-time purchase, no auto-renewal
• Manual renewal required before expiration

Managing Your Subscription

Access Subscription Management Page

1. Visit the Subscription Management Help Center
2. Follow the guide to access the Stripe Customer Portal
3. Or click the "Manage Subscription" link in your purchase confirmation email

Available Actions

On the subscription management page, you can:

• View current subscription status
• Change payment method
• Upgrade or downgrade plans
• Cancel auto-renewal
• View billing history

Cancel Auto-Renewal

Cancel via Stripe Portal

1. Visit the Subscription Management Help Center
2. Log into the Stripe Customer Portal
3. Find your current subscription
4. Click "Cancel Subscription" or "Cancel Auto-Renewal"
5. Confirm cancellation

What Happens After Cancellation?

• You can still use the service for the current billing cycle
• Quota is retained until expiration date
• After expiration, you won't be able to use Chatbox AI service
• You can resubscribe at any time

Getting Invoices

Download via Stripe Portal

1. Log into the Stripe Customer Portal
2. Go to "Billing History" or "Invoices"
3. Select the invoice you need
4. Click to download PDF

Invoice Contents

Invoices typically include:

• Order number
• Purchase date
• Plan name
• Payment amount
• Payment method

Refund Policy

Refund Conditions

• Refund requests accepted within 7 days of purchase
• Service must not have been heavily used
• Limited to one refund per account
• Refund amount will deduct Stripe platform processing fees and the value of compute points already used

How to Request a Refund

1. Contact customer support
2. Provide order information and reason for refund
3. Refund processed after review approval
4. Refund will be returned to the original payment method

FAQ

What if payment fails?

• Check card balance and expiration date
• Confirm your bank allows international transactions
• Try a different payment method
• Contact your card issuer to remove restrictions

How do I change my payment method?

You can add a new payment method or change the default card through the Stripe Customer Portal.

What happens if renewal fails?

• The system will retry the charge
• After multiple failures, subscription may be suspended
• We recommend updating payment information or renewing manually

Do you support enterprise purchases?

Yes. For enterprise bulk purchases or custom solutions, please contact our sales team.